Frequently Asked Questions
Can I get free samples?
When will my stamps be delivered?
How are the stamps sold?
Are my "wedding stamps" valid for postage?
May I place them on envelopes?
What size and format must the images that I send to you, be in?
What are the acceptance rules for image?
Can you help me in designing my personal stamp from an image?
Can I get free samples?
Send us an email with your address and we will send you some original sample stamps. We will not give your address to anyone else or use it for further advertising mailings. Please note that we do not send out samples or printouts of any customers personal designs.
When will my stamps be delivered?
For smaller orders (10-20 sheets), we usually ship within 2 weeks - if you require the stamps urgently, we will try to accommodate you. For large orders, it will take approximately 3 weeks. If express or special delivery is required costs will be borne by the customer.
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How are the stamps sold?
Our stamps are shipped in sheets of 15 stamps (fixed format) or between 6 and 30 stamps per sheet for free format (depending on stamp size); sheet size is about 15 by 15.5cm / 6 by 6.2 inch for fixed format; free format sheets are up to 50% higher. The minimum number of sheets in one order is 10.
Are my "wedding stamps" valid for postage?
Our stamps have no face value and therefore are not a substitute for the appropriate Royal Mail stamp.
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May I place them on envelopes?
It is advised the you place your “wedding stamp” on the left-hand side of the envelope and your Royal Mail stamp in it’s customary place, on the right-hand side. If you do this your "wedding stamp" will not be ruined by some arbitrary or inappropriate postmark.
What size and format must the images that I send to you, be in?
We accept images in jpg or gif format. For the fixed format, they should roughly be in a 2:1 (exactly 1.82:1) layout, i.e. the width is a bit less than two times their height, or vice versa. In pixels, their width should ideally be 945 pixels, their height 518 pixels. Small deviations are acceptable, the printing software will make the appropriate adjustments. For best results, though, especially with fine details, keep to the exact pixel values given above.
For the free format stamps, please calculate with 600 dpi (dots per inch). If your stamp image should be 1" (about 25mm) wide, the jpg should have 600 pixels width.
Another tip: For black texts or lines on a coloured background, try to use the "blackest" black possible, with RGB values 0,0,0, and make sure you use contrasting colours - black letters on dark blue background may be readable on the screen, but not on the stamps.
The image may be from any source, e.g. a digital photo, scan or drawing. If a photo is being used, it may be advisable to put a thin black border (3 pixel) around the image to give it more contrast and get a cleaner edge. We have integrated this in our printing software - please note it in your order if you would like this option.
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What are the acceptance rules for images?
To avoid any problems for you or us, we have to check the images sent to us to ascertain if they conform to certain rules.
We will contact you if we believe your image violates one of the following rules.
- No racist or fascist contents.
- No pornographic, degrading or defaming contents.
- No names of countries, institutions or brand names may be used. (except by their respective owners)
- No genuine postage stamps or other value stamps may be displayed or mimicked.
- No image that violates copyright ownership.
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Can you help me in designing my personal stamp from an image?
Yes we can! If you provide the image, details on the text you want to have displayed and the text color, we can design the stamp for you for a small design surcharge.
Design service includes;
- Scanning a paper print
- Cropping the picture to an optimal size
- Brightness, contrast and color optimizing
- Adding texts as instructed by you
- Adding a frame
- Small corrections, like red eye removal
Also included in the design surcharge is a "design check" (if requested in the order). We will send you the edited image in the form of a PDF document for comments and corrections. We will only print the stamps once you have approved the PDF example. If you cannot provide the image in a digital format, you may also post it to us. The image will be returned together with the stamps. For our mail address see the contact page.
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